Cyara Receives 2021 CUSTOMER Magazine Contact Center Technology Award
REDWOOD CITY, Calif .– (COMMERCIAL THREAD) – Cyara today announced that TMC, a global integrated media company, has named the Cyara Automated CX insurance platform as the 2021 recipient of the Contact Center Technology Award, presented by CUSTOMER review.
The Cyara Automated CX Assurance platform is used by some of the world’s largest brands to automate and accelerate the CX testing they deliver, measure and optimize the quality of digital and voice channels, and ensure seamless omnichannel customer journeys. start to finish. CX experts use Cyara’s cloud platform to define customer journeys, which Cyara then validates through automated testing of the network, applications, and even the back-end data systems that power those journeys. Any issues that a customer may encounter along their journey are identified so organizations can resolve them before they affect a customer.
“Contact centers are at the heart of the customer experience. Therefore, ensuring that customer-centric and back-end contact center systems operate as intended is critical to the success of any organization’s CX initiatives, ”said Alok Kulkarni, CEO and co-founder of Cyara. “We are proud to have been named the winners of the TMC Contact Center Technology Award and look forward to continuing to enable our customers to deliver the best CX possible with our Automated CX Assurance platform. ”
Delivered in the cloud, the Automated CX Assurance platform is used by design and test teams as part of their ongoing testing and production monitoring of customer engagement systems. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing and production monitoring, ensuring that businesses can create seamless customer journeys on voice and digital channels while reducing the risk of defaults faced by customers. The award-winning Cyara automated CX assurance platform enables businesses to deliver better CX with less effort, cost and risk.
“Congratulations to Cyara for receiving a 2021 CUSTOMER Magazine Contact Center Technology Award. Cyara’s Automated CX Assurance Platform was selected for demonstrating innovation, quality and unique features that have positively impacted the customer experience, ”said Rich Tehrani, CEO of TMC. “We are happy to recognize their success.
This 16th Annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award recognizes their success as innovators, thought leaders and market players in the contact center and customer service industries.
The results of the CUSTOMER Contact Center Technology Award 2021 will be published in CUSTOMER Magazine online and on TMCnet.
For more information on the Cyara Automated CX Insurance Platform, visit the link HERE.
As the world’s leading provider of automated CX assurance platform, Cyara accelerates the delivery of seamless customer journeys across digital and voice channels while reducing the risk of defaults faced by customers. Every day, the world’s most recognizable brands trust the Cyara platform to deliver smiles to customers at scale. For more information, please visit cyara.com.
About the CUSTOMER
Since 1982, CUSTOMER journal (formerly Customer Interaction solutions) has been the voice of the call / contact center, CRM and teleservices sectors. CUSTOMER has helped the industry to sprout, grow, mature and prosper, and has been the leading publication to help those industries that have had such a positive impact on the global economy continue to thrive. Through a combination of exceptional and cutting-edge original editorials, industry voices, in-depth lab reviews and recognition of innovative leaders in management and technology through our highly regarded awards, CUSTOMER strives to continue to be the publication that sets the bar for quality for the industry. Please visit http://www.customer.tmcnet.com.
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